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Transparency & Complaints

BDL CIRCULARS

  • BDL CIRCULAR 148

    CASH WITHDRAWAL FROM SMALL ACCOUNTS UNDER BDL BASIC CIRCULAR 148

    In accordance with BDL circular 148 for cash withdrawal from small accounts, you are kindly requested to contact our call center on 1244 or your branch from 08:30 am till 12:30 pm or fill the below application.


    This application is a request to benefit from the BDL circular. The bank will study your request eligibility and will contact you.
    This application is subject to the bank’s terms and conditions and doesn’t an approval on the cash withdrawal facility.

  • BDL CIRCULAR 158

    USD WITHDRAWAL FROM ACCOUNTS UNDER BDL CIRCULAR 158

    FNB is committed to apply BDL circular 158 starting 19 July 2021.


    This circular allows customers who have account balances in foreign currency opened before 31/10/2019, to be eligible for the gradual repayment of their deposits in foreign currencies, after netting all claims that the Bank has against its customers. The customer will be able to withdraw up to USD 400 in cash and USD 200 in cash LBP (at the Sayrafa platform’s exchange rate), and to use up to USD 200 converted to LBP (at Sayrafa rate also) in POS purchases through a debit card. The circular becomes effective in July 2021 and will remain applicable for one year thereof, subject to modification or renewal.

    For more information kindly contact our call center on 1244 or your branch from 08:30 am till 12:30 pm.

    For assistance please find below the FAQs.

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